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Out of Area contacts
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User Guide: Introduction to ChatHealth (Classic)
The e-learning package for the new ChatHealth staff portal has been designed to provide remote training for new and existing staff users of ChatHealth.
If your service has recently joined ChatHealth, you will have completed the e-learning training programme on the interactive ChatHealth Learning Management System.
For everyone else, the ChatHealth e-learning videos are available here to help you to refresh your knowledge and stay confident in using the ChatHealth staff portal to respond to service user messages.
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User Guide: Part 1 – Your ChatHealth Profile (Classic)
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User Guide: Part 2 – Managing Conversations (Classic)
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User Guide: Part 3 – Record Keeping (Classic)
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User Guide: ChatHealth E-learning Quiz (Classic)
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User Guide: Getting Started and Troubleshooting (Classic)
Here is the most up to date version of the ChatHealth user guide for staff working at service member level.
The guide covers:
- Getting started from connection to registration
- Working with the message inbox
- Working with conversations
- Updating your personal profile and preferences
- Setting-up notifications
- Accessing help
Download and keep the Service Members User Guide
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