Accessibility statement

Accessibility statement

This accessibility statement applies to chathealth.nhs.uk

This website is run by Leicestershire Partnership NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

  • some text does not have sufficient contrast between the background and foreground
  • some footer text is not readable when zoomed to 200%
  • some text overlaps when spacing is increased
  • elements on some pages are presented in an inconsistent order when navigating with the keyboard
  • filtering content by category on long pages is not possible to action using the keyboard
  • there is moving slideshow and video content on some pages that starts automatically and does not allow you to stop it
  • multi-image slideshow elements are missing instructions on how to use them
  • some video content is provided without a transcript, audio track or captions
  • captions where provided sometimes obscure relevant information in a video
  • frames holding embedded videos do not have a title
  • landmark elements may have their role incorrectly described
  • some headings have not been coded as headings in the page
  • some text has been incorrectly marked as a heading
  • some links have a poorly described or missing accessible description
  • contact forms are missing labels and instructions on how to use them
  • contact forms are missing attributes to assist the browser to auto-complete
  • there are page elements which have incomplete tags

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the communications team at: feedback@leicspart.nhs.uk

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Leicestershire Partnership NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some elements do not have sufficient colour contrast, this fails WCAG 1.4.3.

  • Components do not receive focus in a meaningful order, this fails WCAG 2.4.3.
  • Landmark regions do not have the role that best describes their content, this fails WCAG 1.3.1.
  • Some interactive components are not accessible using a keyboard, this fails WCAG 2.1.1.
  • Text that looks like a heading is not coded as a heading, this fails WCAG 2.4.1.
  • Framed content is missing a title attribute, this fails WCAG 2.4.1.
  • Elements coded as headings are not functioning as a heading, this fails WCAG 2.4.6.
  • The purpose of some links is not sufficiently described in context, this fails WCAG 2.4.4.
  • Custom widgets are provided without a label or instructions to identify the expected input, this fails WCAG 3.3.2.
  • Content is displayed which moves for more than 5 seconds without being able to pause, stop or hide it, this fails WCAG 2.2.2.
  • Elements have incomplete tags or duplicate attributes, this fails WCAG 4.1.1.
  • Forms elements do not have labels, this fails WCAG 4.1.2.
  • Text fields with specific purposes do not have the correct autocomplete attribute, this fails WCAG 1.3.5.
  • There is some loss of content when content is resized to 200%, this fails WCAG 1.4.4.
  • Some graphics do not have sufficient colour contrast, this fails WCAG 1.4.11.
  • Pre-recorded video content is not accompanied by equivalent text or audio alternative, this fails WCAG 1.2.1.
  • Pre-recorded multimedia content is provided without captions, this fails WCAG 1.2.2.
  • Pre-recorded video is provided without an audio description, this fails WCAG 1.2.5.

We plan to address the above issues by the end of March 2021.

PDFs and other documents

Some of our pages link to PDF documents provided by external organisations for additional content.  Whilst these documents are outside of our control, we will update links to web page content where possible when articles are reviewed.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

This statement was prepared on 24th September 2020. It was last reviewed on 24th September 2020.

This website was last tested on 21st September 2020. The test was carried out in-house by Leicestershire Partnership NHS Trust using the Accessibility Insights for Web tool.

We used a sample of pages for testing which covered different content types, including written and video content.