Like most websites, we use cookies to give you the best possible experience. These cookies are text files that are downloaded to your device when you visit a website for the first time and then allow that website to recognise and remember you in the future. Below, you can find out about the different cookies we use on our website – and the non-essential ones that you can turn off, too.

Messaging Service Cookies

If you login to send a message to a healthcare professional through the website using our web-based instant messaging feature, or if you download the ChatHealth messenger app to your mobile device and login to send a message to a healthcare professional, you may receive cookies from our identity management service to track your user session. All other data is stored in the applications locally using a database in the browser.

Staff User Cookies

If you are a staff user and login to use the staff portal or log in to use other staff features like the community forum, you will receive a cookie from our identity management service to track your user session. All other data is stored in the application locally using a database in the browser.

ReciteMe Cookies

This website uses ReciteMe, an accessibility and reading support add-on that helps you to read the content. To learn more about ReciteMe, visit reciteme.com.

ReciteMe stores some data in the Local Storage in your browser, to enable the add-on to work correctly and remember your preferences. Examples of preferences include colour choices or translation language choices.

ReciteMe also stores the toolbar state. This ensures that when you enable an icon, it will remain enabled when you return to the website, or navigate to another page.