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Home > Cookie Policy

Cookie Policy

Like most websites, we use cookies to give you the best possible experience. These cookies are text files that are downloaded to your device when you visit a website for the first time and then allow that website to recognise and remember you in the future. Below, you can find out about the different cookies we use on our website – and the non-essential ones that you can turn off, too.

Messaging Service Cookies

If you login to send a message to a healthcare professional through the website using our web-based instant messaging feature, or if you download the ChatHealth messenger app to your mobile device and login to send a message to a healthcare professional, you may receive cookies from our identity management service to track your user session. All other data is stored in the applications locally using a database in the browser.

Staff User Cookies

If you are a staff user and login to use the staff portal or log in to use other staff features like the community forum, you will receive a cookie from our identity management service to track your user session. All other data is stored in the application locally using a database in the browser.

Essential Cookies

These are cookies that form an integral part of your experience while using the ChatHealth website. Because of this, you can’t turn them off – the website wouldn’t function without them.

Name Cookies What's it for
ChatHealth
  • chathealth_status_bar_state
Used to hide the status bar.
ChatHealth
  • chathealth_analytics_switch
Used turn analytics cookies off or on.
ChatHealth
  • chathealth_cookie_alert
Used to hide the cookie alert box.
PHP
  • PHPSESSID
Used by PHP to keep track of the current session.

Analytics Cookies

These are cookies used by third-party analytics tools (e.g. Google Analytics), which we use to anonymously track how many visitors use our website and the ways in which they navigate around it. You can turn these cookies off if you don’t want to be tracked.

Name Cookies What's it for
Google Analytics
  • _ga
Used by Google Analytics to identify unique users of our website.
Google Analytics
  • _gat
Used to throttle the request rate, limiting the collection of data on high-traffic websites.
Google Analytics
  • _gid
Used by Google Analytics to identify unique users of our website.

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